Privacy policy

Last updated: 07/09/2026

This Privacy Policy explains how The Hat Girl collects, uses and protects personal information when you visit our website, place an order or contact us. By using our website, you agree to this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment confirmation details

  • Custom order requests

  • Messages sent through our contact form, email or social media

We may also collect certain website usage information automatically, including your IP address, browser type, device information, pages viewed and how you interact with our website.

Payment Information

Payments are processed through Shopify and its payment providers. We do not store full credit card numbers on our website. Payment processors may collect and process payment details according to their own privacy and security policies.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Create and complete custom orders

  • Contact you about your order

  • Respond to questions or customer service requests

  • Arrange shipping and delivery

  • Send order updates, confirmations and receipts

  • Improve our website, products and customer experience

  • Send marketing messages if you choose to receive them

  • Help prevent fraud, unauthorized transactions or misuse of our website

  • Comply with legal or business obligations

Email and Text Messages

If you provide your email address or phone number, we may contact you about your order, custom request or customer service matter. If you choose to receive marketing emails or text messages, you may unsubscribe or opt out at any time. Even if you opt out of marketing, we may still send non-marketing messages related to your orders or account.

Cookies and Tracking

Our website may use cookies, pixels and similar technologies to operate the site, remember preferences, analyze traffic and improve shopping experience. Third-party services, including Shopify, social media platforms and advertising tools, may also use cookies or tracking technologies. You can adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

How We Share Information

We may share personal information with trusted third parties who help us operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Email or SMS providers

  • Marketing and advertising platforms

  • Customer service tools

  • Website analytics providers

  • Legal, accounting or business advisors when needed

We may also share information if required by law, to protect our rights or in connection with a business transfer. We do not sell customer personal information for cash.

Social Media and Third-Party Links

Our website may link to social media platforms or other third-party websites. We are not responsible for the privacy practices, content or policies of those third parties. Any information you share with social media platforms is governed by their own privacy policies.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

Data Security

We use reasonable steps to protect personal information. However, no website, internet transmission or electronic storage system is completely secure. Please do not send sensitive information through unsecured email or contact forms.

How Long We Keep Information

We keep personal information only as long as needed for business, customer service, legal, accounting, tax or fraud prevention purposes.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information. You may also have the right to opt out of certain marketing communications.

To make a request, contact us using the information below. We may need to verify your identity before completing the request.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Contact Us

Questions about this Privacy Policy or your personal information can be sent to:

The Hat Girl
Email: tthreadsllc@gmail.com
Phone: 727-999-1611