Terms of service

Last updated: 07/09/2026

Welcome to The Hat Girl. These Terms of Service explain the rules for using our website and purchasing from us. By visiting our website or placing an order, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use our website.

About The Hat Girl

This website is operated by The Hat Girl. Throughout these Terms, “we,” “us” and “our” refer to The Hat Girl.

Our store is hosted by Shopify, which provides the online platform that allows us to sell our products and services.

Online Store Use

By using this website, you confirm that you are old enough to make purchases in your state or that you have permission from a parent or guardian.

You agree not to use our website or products for any illegal purpose, to violate any laws or to interfere with the security or operation of the website. We may refuse service, cancel orders or limit purchases at our discretion.

Products, Colors and Availability

We make every effort to show our products as accurately as possible. However, colors, textures and details may look different depending on your screen.

Many of our items are handmade, limited quantity, custom or made in small batches. Product availability, pricing and descriptions may change without notice.

We may discontinue products or limit quantities at any time.

Custom Orders

Custom orders are created based on customer requests and may include special colors, wording, patches, themes, embellishments or other design details. We reserve the right to decline any custom request that we determine is inappropriate, offensive, unlawful or outside the scope of what we offer.

You are responsible for reviewing and confirming all custom order details before placing your order. This includes spelling, colors, wording and design requests. Custom orders are final sale and may not be canceled once materials have been ordered or work has started.

Orders, Billing and Payment

You agree to provide accurate billing, shipping and contact information when placing an order. If information is incomplete or inaccurate, your order may be delayed or canceled. We may cancel or refuse an order if we suspect fraud, unauthorized activity, reseller activity or an error in pricing or product information.

Shipping

Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, incorrect customer addresses or other events outside our control.

Once an order is shipped, the carrier is responsible for delivery. If a package is delayed, lost or marked delivered but not received, please contact the carrier first.

Refunds and Returns

Returns, exchanges, cancellations and refunds are handled according to our Refund Policy.

Custom orders, personalized items, sale items and gift cards are final sale unless there is an approved issue involving damage, defect or our error.

Intellectual Property

All website content, including photos, product names, designs, text, graphics, logos and branding belongs to The Hat Girl or is used with permission. You may not copy, reproduce, sell, use or distribute our content without written permission.

Customer Submissions

If you send us photos, reviews, comments, ideas or design inspiration, you give us permission to use that content to communicate with you, complete your order or promote our products, unless you tell us otherwise in writing. You are responsible for making sure anything you submit does not violate someone else’s rights.

Third-Party Links and Services

Our website may include links or tools from third parties, including Shopify, payment providers, social media platforms and shipping carriers. We are not responsible for third-party websites, services, policies or actions. Please review their terms and policies before using them.

Website Errors

Sometimes information on our website may contain errors, including pricing, product descriptions, shipping information or availability. We reserve the right to correct errors, update information or cancel orders affected by an error, even after an order has been submitted.

Limitation of Liability

To the fullest extent allowed by law, The Hat Girl is not responsible for indirect, incidental, special or consequential damages arising from your use of our website, products or services. Our products and website are provided “as is” and “as available.”

Indemnification

You agree to hold The Hat Girl harmless from claims, damages or expenses that result from your violation of these Terms, misuse of our website or violation of another person’s rights.

Governing Law

These Terms are governed by the laws of the State of Florida, United States.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the website after changes are posted means you accept the updated Terms.

Contact Us

Questions about these Terms can be sent to:

The Hat Girl
Email: tthreadsllc@gmail.com
Phone: 727-999-1611